FAQ's

1.  I registered as a user and I can't login. What do I need to do? After your basic registration as a user, you will receive a confirmation email from iWeddingDownload.com. From that email log back in by clicking on the attached link then proceed to check out or continued shopping. 2.  How do I activate my account? By checking your email!!! Look for \"Activation email from iweddingdownload.com\" and click on the link provided. 3.  What is a CP? CP means Control Panel. You get this when you sign up as a User and a Photographer. 4.  What is the difference between a User and a Photographer? Users are clients (brides, parents, friends relatives etc...)and the photographer uses our services to provide digital downloads to the consumer. 5.  Does a user have to pay a membership to use this service? No its free. 6.  If I am a professional photographer is this free? No. There is a one-time membership fee and a monthly hosting charge. 7.  If I am a professional photographer and using your services, am I tied to a contract? No. You can cancel at any time with no penalties or early termination fees. 8.  How do I download my photos? We have a video to show you how! http://www.youtube.com/watch?v=toWfg4rxGWA 9.  Do you have how to videos? Yes we do... Click on the Youtube icon on the bottom of this page, or search us on Youtube. 10.  Can I make prints from any of the digital files that I purchase? Sorry you can not. Downloaded files are at 72dpi resulting in poor quality prints if trying to be reproduced! 11.  Where do I find the script that will downsize the images in LR/PS before uploading them to the site? They are located in your photographer\'s admin panel. When you are about to create a new event, it will ask you if you have resized the photos. Click on that link and you will find the actions, as well as a video tutorial, to guide you through the process. Team iWD